Caller Options Menu

Caller Connect (Option 1)

myEmailPlus service prompts the caller for their name and begins to simultaneously call up to 3 pre-programmed Caller Connect numbers to locate you. You can update these numbers anytime through your Personal Options Menu. If you pick up a Caller Connect call, myEmailPlus plays the caller's name (you will hear "[Caller's Name] is holding for you") and provides you with one of the following options:

• Press to answer the call
  You are connected immediately to the caller. If you connected to your caller on one phone, such as your cellular number, and would like to transfer to a different phone, such as your office phone, you can do so without disconnecting the call by using the Call Hopping feature.



• Press to send the caller to voicemail
  The caller will hear "I'm sorry your party is unavailable at this time" and will be prompted to leave a message.



• Press to send the caller to another number
  This sends the caller to a number you enter at the time of the call, such as an assistant or a co-worker. The caller will hear "I'm sorry, your party is unavailable at this time. Please hold while your call is transferred." myEmailPlus then transfers the call to the number you entered.



• Press to add the caller to a conference call



• Press to send the caller to the operator
  This sends the caller to an operator number that was set up through your Personal Options Menu (option must be activated prior to call)

Occasionally, you may be in your myEmailPlus account accessing other options when Caller Connect tries to reach you. If so, you will hear a call waiting tone. To hear the caller preview, press at least once or until you hear the caller's name.

Leaving a Voice Message (Option 2)

myEmailPlus prompts the caller to enter a call back number (the number they can be reached) prior to recording a message. If a caller presses after recording the message, the following Voice Message options are provided:

• Press to send the message



• Press to re-record the message



• Press to re-play the message



• Press to mark the message urgent (or cancel an urgent mark)



• Press to mark the message confidential (or cancel a confidential mark)



• Press to append to the message



• Press to cancel the message

All messages will be delivered even if the caller hangs up before accessing the Voice Message options.

Leaving a Fax Message (Option 3)

myEmailPlus will accept fax messages by both standard and alternate fax delivery methods. For a standard fax delivery method, the caller sends a fax message from any fax machine directly to your myEmailPlus number. For the alternate method, a caller chooses to send a fax indirectly (by pressing option 3). The caller will be prompted to:

• Enter their call back number
• Provide a name and brief message about the fax (optional)
• Press the "SEND" button on the fax machine and hang up the phone receiver

All faxes sent by the indirect method will contain the caller information that is provided.

Operator Assistance (Option 0)

Your "office operator" refers to another number you program in through your Personal Options, such as the number of your business office operator or your assistant. When a caller presses or if you send a call to the office operator, myEmailPlus forwards the call to this pre-programmed number.